Shipping & Returns


What address are orders delivered to? Orders will be delivered to the address you indicate at the time of request, therefore, assumes no responsibility when delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete.

If there is absence in the delivery address of the recipient, reserves the right to make a second delivery, whose postage will be borne by the customer, or, if the merchandise cannot be delivered for whatever reason, store. reserves the right not to return the amounts paid by it.

In the event that the order could not be received by the recipient, for any reason beyond, or the recipient is repeatedly absent, assumes no responsibility and reserves the right to charge the customer the expenses incurred.

When the client requests to make a modification in the order referring to the change of delivery address, in those cases that the change of address implies a change of the point of sale that is going to make the delivery, the extra expenses generated by said delivery may be charged. management, prior communication and acceptance by the client.

When for any reason the customer wishes to cancel the order before the delivery date, the customer may be charged 50% of the total amount of the order.

In the event that the good or service object of the order is not available, we will inform you of this lack of availability and we undertake to solve the problem as soon as possible.

The time to organize and prepare the package and the product depends on the type of product chosen, this time can take between 5 and 7 days after receiving the order.

The delivery time from the departure of our warehouses will be approximately 24 to 72 hours. In holiday periods or high demand, delivery times may be delayed.


To process a RETURN you must contact us via email or by phone 962 26 00 36 and indicate the order number and the product to be returned. From that moment, we will begin to manage the return of your order.

The natural term to request the return is fourteen calendar days, counting from the date of delivery of the order, as established by Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by R.D.Leg. 1/2007, of November 16.

· The returned product must be in the conditions to be able to be used for sale again.

The cost of returning the product will be borne by the customer except if the product is defective or there has been an error on the part of Olmitos S.A., who reserves the right not to reimburse the full amount of the product when:

    · The returned Product is not in perfect condition, in its original packaging and provided with all its accessories and labels.

Once received in our warehouses and its optimal condition has been verified, the refund corresponding to the price of the product will be reimbursed, through the same payment method and as soon as possible from the moment of receipt. The expenses derived from the return will be deducted from the total order.

** No spontaneous return will be accepted without the agreement of

** Changes or refunds are not allowed on products in the OUTLET section.



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